FAQs

How can I contact ZionVibe?

You can reach us anytime at support@zionvibe.com. Our customer care team will be happy to assist you with any questions or concerns.

Do you ship worldwide?

Yes, ZionVibe ships worldwide.

Where do you ship from?

All orders are shipped from our fulfillment center in Hong Kong.

Can I change or cancel my order?

We process orders quickly to ensure fast delivery. Any changes or cancellations must be requested within 12 hours of placing your order.
Requests made after this period cannot be accepted. Once your order is received, it may be returned for a full refund in accordance with our return policy.

What payment methods do you accept?

We accept all major credit cards, including VISA, Mastercard, and American Express, as well as PayPal.

When will my order be processed?

Orders are processed Monday through Friday, excluding weekends and holidays.
Please allow 1–3 business days for order processing. Orders are shipped the next business day after processing. During holidays or promotional periods, processing times may be slightly extended.

How long will it take to receive my order?

Due to high demand, delivery typically takes 2–4 weeks, depending on your location.

What if I don’t receive my order?

If your order has not arrived within 30 days after shipping, you are eligible for a full refund.

Will I be charged customs duties or taxes?

Prices shown on our website are tax-free in US Dollars. Depending on your country, you may be required to pay customs duties, import taxes, or other fees upon delivery.
These charges are determined by your local customs authority and are the responsibility of the customer. ZionVibe is not responsible for customs-related delays. For more information, please contact your local customs office.

How do I return an item?

To request a return, please contact us at support@zionvibe.com. Our team will guide you through the return process.

What if the item I received is damaged, incorrect, or defective?

If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible.
Include your order number, clear photos of the item(s), and a brief description of the issue so we can resolve it quickly.

When will I receive my refund?

Refunds are issued to the original payment method used at checkout.

  • Credit or debit card refunds usually appear within 7–10 business days after we receive the returned item or approve your request.

  • If you do not see the refund within this timeframe, please contact your bank or card provider, as processing times may vary.